Return policy

Returns and Refunds Policy
Elchis GmbH

This policy summarizes how returns, complaints, and refunds are handled by us. It supplements your statutory rights and does not restrict them. The Cancellation Policy and the General Terms and Conditions are decisive.

1. Responsible Party

Elchis GmbH
represented by Managing Director Slavcho Elchinov
Schmalenbachstraße 13
12057 Berlin

Telephone: 030 23935410
Fax: 030 23935411
Email: info@elchis.store

Charlottenburg District Court, HRB 277325 B
VAT identification number pursuant to Section 27a UStG: DE455747257

We are not prepared or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

2. Type of Products Sold

We sell hygiene products, cleaning products, consumables, and commercial supplies.

3. Consumer Right of Withdrawal

Consumers have a statutory right of withdrawal of fourteen days. The full terms, the calculation of the period, and the model withdrawal form can be found in our Cancellation Policy.

To exercise the right of withdrawal, an unambiguous declaration is sufficient, for example by email to info@elchis.store. No reason is required.

The right of withdrawal expires early for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, as well as for goods that have been inextricably mixed with other goods after delivery. It does not apply to goods that have been manufactured to the customer's specifications.

You may inspect the goods as you would have been able to do in a shop. For any loss of value beyond this, we may demand compensation; however, this does not exclude a withdrawal.

Entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) do not have a statutory right of withdrawal.

4. Damaged, Defective, or Incorrectly Delivered Goods

If you receive damaged, defective, or incorrect goods, please contact us at info@elchis.store. The order number, photos of the goods and packaging, and a brief description will be helpful.

There is no deadline for this report for consumers: your statutory warranty rights apply for two years from the delivery of the goods and are not restricted by this policy. Reporting promptly simply helps us to assert claims against the shipping service provider.

After inspection, we will offer you supplementary performance (replacement delivery or repair); within the framework of the statutory requirements, you may also demand withdrawal from the contract or a price reduction.

For entrepreneurs, the duty to inspect and report defects pursuant to Section 377 of the German Commercial Code (HGB) also applies.

5. Refund

In the event of a valid withdrawal or a justified complaint, we will refund the purchase price using the same payment method you used for the original transaction, unless otherwise agreed. You will not incur any costs as a result.

The refund will be issued without delay, and no later than within fourteen days. In the event of a withdrawal, we may refuse to issue the refund until we have received the goods back or you have provided proof of return, whichever occurs earlier.

6. Return Shipping Costs

In the event of a withdrawal, you bear the direct costs of return shipping.

In the event of a justified complaint due to a defect or incorrect delivery, we will cover the return shipping costs.

7. Condition of Returned Goods

Please return the goods as complete as possible and in the original packaging. This is not a requirement for the validity of your withdrawal, but it does facilitate processing.

For goods whose hygiene seal has been removed, withdrawal pursuant to Section 3 is excluded. Claims for defects remain unaffected.

8. Contact

Email: info@elchis.store
Telephone: 030 23935410

As of: September 2026